Terms and conditions & event cancellation rules
Last updated 30 August 2026
These Terms and Conditions govern your use of hbms.co and participation in the Loyalty Club operated by Heartbeat Media Solutions Inc. ("we," "us," or "our"). By creating an account or using our platform, you agree to these terms.
1. Acceptance of terms & eligibility
Eligibility: You must be at least 16 years of age to use this platform.
Agreement: Accessing or participating in games, draws, or live chat constitutes full acceptance of these terms.
2. Loyalty club & token economy principles
Non-monetary valuation: Digital tokens earned or purchased on hbms.co possess no monetary value, cannot be exchanged for fiat currency, and are non-transferable between accounts.
Balance isolation: Your cumulative token balance is persistent and carries over indefinitely. The "Weekly League Score" is a separate counter tracking earnings from Sunday to Sunday for tier ranking purposes and does not deduct from your total token balance.
3. Live event & prediction voids
A. Canceled or abandoned events
If a scheduled watch party or live match is canceled or abandoned prior to completion:
Unresolved predictions: All active prediction entries ("Pick and Play") for the event are declared void.
Token restoration: 100% of tokens spent or staked to enter those predictions will be credited back to your token balance within 24 hours.
B. Postponements
Delays under 48 hours: Entries remain active and roll over to the rescheduled broadcast time.
Delays over 48 hours: Entries are declared void, and tokens are returned in full.
C. Settlement & stat corrections
Predictions are settled using official statistics provided by governing sports leagues or broadcast feeds. Statistical corrections published within 24 hours of event completion will be updated in final payouts. Revisions after 24 hours will not alter completed payouts.
4. Prize draw adjustments & merchandise refunds
Prize draw cancellations: If a promotional draw (e.g., courtside tickets, game-worn jerseys) is canceled prior to drawing a winner, 100% of entry tokens will be refunded to all participants.
Merchandise returns: If a physical store item arrives defective or damaged, contact raymond@hbms.co within 14 days of receipt with photo proof for a replacement or token refund. Tokens spent on shipped items are otherwise non-refundable. For cash transactions, refunds are credited back to the original card, and associated bonus tokens awarded for the purchase will be revoked.
5. Point restoration execution logic
System voids and point restorations are processed through automated workflows:
Token balance restoration: Restored tokens immediately increase your persistent wallet balance.
Weekly score adjustments: Unearned leaderboard rewards resulting from voided events will be adjusted without penalizing your standing or causing negative balances.
Audit logging: Every adjustment generates an automated record within our customer management system (Twenty) for audit trail transparency.
6. Community live chat & moderation
Public visibility: Username, league tier badge, and chat messages in watch parties are public to all lobby attendees.
Safety & moderation: Chat logs are monitored and retained to enforce community guidelines, restrict abuse, and block spam.
Technical exploits: We reserve the right to void predictions or revoke incorrectly awarded tokens resulting from system bugs, incorrect question formatting, or account manipulation.
7. Limitation of liability & governing law
Governing law: These terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Limitation of liability: Heartbeat Media Solutions Inc. shall not be liable for indirect, incidental, or consequential damages arising from site interruptions or technical errors.
8. Contact & support
For support enquiries or refund requests, please contact:
Heartbeat Media Solutions Inc.
Email: raymond@hbms.co
Address: 71 Noake Crescent, Ajax, Ontario, Canada