Oliver
In the high-stakes world of subscriber retention, your support team is handed a experimental weapon named OLIVER. Transform polite problem-solvers into a hyper-personalized sales force.
Build the ultimate OTT ecosystem.
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You’re probably looking for an easier way to run your OTT operations. Heartbeat Media removes the burden of managing your content, billing, and ticketing system.
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Sound familiar?
“People actually doing a bunch of useless work”
"It’s a tiresome project that doesn't scale well"
"Really hard to get any solid info on operations"
“We’re mostly doing manual monitoring”
Customer Interaction with Our AI Agents
“I was surprised and pleased to receive your very thoughtful and detailed reply … I honestly wasn't expecting it"
Sincerely,
A subscriber who had no idea they were talking to a Heartbeat Agent.
Top 3 Workflows
Instant Ticket Resolutions
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Pull subscription, policy, and procedure data to draft smart responses for human review. Turns a 15min task to 9 seconds.
Non-Intrusive SRT Monitoring
Our newly developed SRT monitoring is designed to monitor 100+ live events and alert quality drops automatically.
Personalized
Win-Back Emails
Use real viewership data to send offers they can't refuse. “30% off the next time their favourite show has a new season”
Scope of Work
Mapping
We audit your workflows and define your automation.
Testing
Once live, we move beyond generic mapping to refine your specific inputs, ensuring every automated action moves the needle on your bottom line.
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Heartbeat
We gather feedback and fine-tune to beat in sync with your team.
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Optimize
We roll out new features to scale your growth and deliver weekly reports.
The Heartbeat
Media standard.
All automations are subjected to checkpoints for human review, feedback loops, and deep-dive sessions to ensure accuracy.
Built by an OTT Manager who actually had to run them.
It starts in Kingston, Jamaica.
The idea was simple.
Be the first to bring a video streaming app with a focus on local sports to the Caribbean. All I had to do was acquire the local streaming rights then launch and manage the platform. I said "how hard could that be" and jumped all-in.
I quit my job and invested my savings. I was terrified of failing so I planned every step.