Turn emails, views, and clicks into sponsorship revenue.

Through support desk, live events, or loyalty club engagement. We turn human stories into insights sponsors can buy.

For media rights holders and sports federations.

See our “plug-and-play” loyalty club.

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Your support desk, live events, and loyalty club become one fan record, so every conversation is worth more to sponsors than the last

Services

We answer your viewers’ questions, watch your live streams, and run your loyalty club. Every day. That is how we learn who is watching, where they are, what device they use, and what they would buy.

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B2B/B2C Customer Support

Whether it’s understanding the technical root cause or what may influence purchase decisions, we provide the behavioural insights that inform what your customer needs to hear.

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Live Event Monitoring

Beyond the technical monitoring — we measure how the viewing experience is performing for your audience and what your sponsors are actually getting in return, from brand exposure to fan perception.

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Loyalty Club

Get real-time authentic fan insights and consumer behaviour analysis. You enrich the fan experience on a platform you own. No algorithms. No middlemen. No guesswork.

What people say

“It was a no-brainer for us to recommend Heartbeat to several of our other customers.”

Craig KierceHead of Sales, North America, 24i

“Their impact was crucial in enhancing collaboration, which strengthened our subscribers’ loyalty.”

Lorilee Maderia-WilliamsSenior Manager, Media Operations, Liberty Latin America

“Heartbeat Media improved coordination and provided first-rate customer service, making it easier to keep our customers engaged.”

Michael Look-TongGeneral Manager, RUSHSports

“Your partnership and continued innovation have been instrumental to our progress this year.”

Tsunehiko TakeuchiVP, Business Development & Distribution, NHK

See What Your Fans Experience

This is the exact platform we build for your audience. Sign up, look around, and see what your fans could have. No commitment. No credit card.

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Limited time offer

Real fans. Real conversations. Real revenue.

Stop wrestling with complexity. Let’s talk about your support needs - one conversation, and we’ll handle everything else.

Get started